Terms of service
Effective Date: August 11, 2026
Welcome to Shante. These Terms of Service ("Terms") govern your access to and use of the Shante website ("Site") and your purchase of products from Shante.
By accessing the Site, creating an account, placing an order, or otherwise using our services, you agree to these Terms, along with our Privacy Policy, Return & Refund Policy, and any other policies referenced on the Site. If you do not agree to these Terms, please do not use the Site.
1. General Information
Shante ("Shante," "we," "our," or "us") is a clothing brand specializing in clothing designed exclusively for tall women.
Our website, shanteclothing.com, allows customers to browse and purchase Shante products.
2. Acceptance of Terms
By using the Site, placing an order, or making a purchase, you confirm that you have read and agree to these Terms and any policies incorporated by reference.
You must provide accurate and complete information when placing an order or creating an account.
3. Products, Pricing & Availability
Product Information
We make reasonable efforts to ensure that product descriptions, sizing information, photographs, colors, pricing, availability, and other information on the Site are accurate and up to date.
However, we do not guarantee that all information will always be complete, current, or free from errors. Product colors and appearance may vary depending on your device or screen settings.
Pricing
All prices on the Site are displayed in U.S. dollars unless otherwise stated.
Prices and availability may change at any time without notice.
If we discover an error in the price or product information after you place an order, we may contact you to confirm whether you wish to proceed at the corrected price or cancel the order.
Availability
Products are subject to availability. We reserve the right to limit quantities, discontinue products, or modify product offerings at any time.
4. Orders & Payment
Order Acceptance
Submitting an order does not guarantee acceptance. All orders are subject to acceptance and availability.
We reserve the right to refuse or cancel an order where permitted by law, including in cases involving suspected fraud, unauthorized transactions, incorrect pricing or product information, inventory errors, or other circumstances that may prevent us from fulfilling the order.
If we cancel an order after payment has been received, we will issue an appropriate refund.
Payment
We accept payment methods displayed at checkout, which may include credit and debit cards, PayPal, Apple Pay, Afterpay, and other available payment methods.
Payment processing and authorization are handled through our payment providers. Your payment method may be charged or authorized according to the terms of the payment method and the information presented at checkout.
5. Taxes, Duties & International Charges
Applicable sales taxes will be calculated and collected where required by law.
For international orders, customers may be responsible for customs duties, import taxes, or other charges imposed by the destination country.
Any applicable customs duties, taxes, or fees are determined by the destination country and may be collected by the shipping carrier during the delivery process.
These charges are separate from Shante's shipping rates unless otherwise stated at checkout.
6. Shipping & Delivery
Processing Time
Orders are typically processed and shipped within 1–2 business days, excluding weekends and holidays.
Once your order ships, you will receive tracking information where available.
U.S. Shipping
Standard shipping is currently free for orders shipped within the United States.
Available shipping methods and estimated delivery times are displayed at checkout.
International Shipping
Shante currently ships to select international destinations, including:
- Canada
- Australia
- United Kingdom
- France
- Germany
- Netherlands
- Norway
International shipping availability may vary by destination.
Standard international shipping is generally estimated at 10–17 business days in transit, depending on destination and carrier service.
Where available, express shipping may be offered at a calculated rate. Express transit times are generally estimated at 3–6 business days, depending on destination and carrier service.
Delivery estimates are not guarantees and may be affected by customs processing, weather, carrier delays, or other circumstances outside of Shante's control.
Shipping Information
Customers are responsible for providing an accurate and complete shipping address.
If an order cannot be delivered because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply.
Lost or Delayed Packages
Shante is not responsible for delays caused by shipping carriers, customs processing, weather, or other circumstances outside of our control.
If tracking indicates that a package has been delivered but you cannot locate it, or if your package is significantly delayed, please contact us at support@shanteclothing.com so we can assist where possible.
7. Returns, Refunds & Exchanges
Returns, refunds, exchanges, and damaged or defective products are governed by our Return & Refund Policy, which is incorporated into these Terms by reference.
Our general return period is 14 days from receipt of the order, subject to the conditions and exceptions described in our Return & Refund Policy and any rights provided by applicable law.
Exchanges
Shante does not currently offer exchanges. Customers who would like a different size or product may return the original item and place a new order.
International Returns
International customers may return eligible items subject to our Return & Refund Policy and applicable consumer protection laws.
Customers are responsible for return shipping costs for standard returns, including returns due to a change of mind or fit, unless otherwise required by applicable law.
8. Damaged or Defective Products
If you receive a damaged or defective product, please contact us within 14 days of receiving your order.
Please provide your order number and information or photographs showing the issue. We will review the matter and determine the appropriate resolution in accordance with applicable law and our Return & Refund Policy.
9. Privacy & Security
Your use of the Site is also subject to our Privacy Policy.
We take reasonable measures to protect personal and payment information. However, no method of transmitting or storing information over the internet is completely secure, and we cannot guarantee absolute security.
10. Intellectual Property
All content on the Site, including but not limited to text, photographs, product images, graphics, logos, designs, trademarks, product descriptions, and other materials, is owned by or licensed to Shante and is protected by applicable intellectual property laws.
You may view and use the Site for personal, non-commercial purposes.
You may not reproduce, modify, distribute, sell, publicly display, create derivative works from, or otherwise commercially use Site content without prior written permission from Shante.
11. User Conduct
You agree not to use the Site for unlawful, fraudulent, abusive, or prohibited purposes.
You may not:
- Attempt to gain unauthorized access to the Site or its systems;
- Interfere with the Site's security, functionality, or operation;
- Use the Site to distribute malicious software or harmful material;
- Misrepresent your identity or affiliation;
- Use another person's account or payment information without authorization;
- Engage in fraudulent purchasing, return, refund, or chargeback activity;
- Scrape, reproduce, or commercially exploit Site content without permission; or
- Violate any applicable law or regulation.
We reserve the right to restrict or terminate access to the Site where permitted by law if we believe these Terms have been violated.
12. Accounts
If you create an account with Shante, you are responsible for maintaining the confidentiality of your account information and password and for all activity associated with your account.
You agree to notify us promptly if you believe your account has been accessed without authorization.
13. Right to Refuse Service & Discontinue Products
To the extent permitted by law, Shante reserves the right to refuse or cancel transactions, restrict access to the Site, discontinue products or services, or modify Site features at any time.
We will not exercise these rights in a manner that violates applicable consumer protection or other applicable laws.
14. Third-Party Services & Links
The Site may contain links to third-party websites, services, payment providers, or other platforms.
Shante is not responsible for the content, availability, security, policies, or practices of third-party websites or services.
Your use of third-party services may be subject to their own terms and policies.
15. Disclaimers
To the fullest extent permitted by applicable law, the Site and its content are provided on an "as available" basis.
We do not guarantee that the Site will always be available, uninterrupted, secure, or free from errors.
Nothing in these Terms excludes or limits any warranty, right, or protection that cannot legally be excluded or limited under applicable law.
16. Limitation of Liability
To the fullest extent permitted by applicable law, Shante will not be liable for indirect, incidental, special, consequential, or punitive damages arising from or related to your use of the Site or purchase of our products.
This may include loss of profits, revenue, data, business opportunities, or goodwill.
To the extent permitted by applicable law, Shante's total liability arising from a specific transaction will not exceed the amount you paid to Shante for the product or service giving rise to the claim.
Nothing in these Terms limits liability that cannot legally be limited or excluded.
17. Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold harmless Shante, its owners, employees, contractors, and representatives from claims, liabilities, damages, losses, and reasonable expenses arising from:
- Your violation of these Terms;
- Your misuse of the Site;
- Your violation of applicable law; or
- Your infringement of another person's rights.
18. Dispute Resolution
Governing Law
These Terms are governed by the laws of the State of Maryland, United States, without regard to its conflict-of-law principles, except where applicable consumer protection laws require otherwise.
Arbitration
To the extent permitted by applicable law, disputes arising out of or relating to these Terms or your use of the Site may be resolved through binding arbitration in Maryland.
Nothing in this provision prevents a consumer from exercising rights that cannot legally be waived or from pursuing a claim in a court or forum where applicable law provides that right.
Class Actions
To the extent permitted by applicable law, disputes subject to arbitration will be resolved on an individual basis rather than as part of a class, collective, or representative action.
This provision does not apply where prohibited by applicable law.
19. Modifications to These Terms
We may update these Terms from time to time.
When we make material changes, we may update the effective date and provide notice through the Site or other appropriate means.
Your continued use of the Site after updated Terms become effective constitutes acceptance of the revised Terms to the extent permitted by law.
20. Severability
If any provision of these Terms is found to be invalid or unenforceable, that provision will be modified or removed only to the extent necessary, and the remaining provisions will remain in effect.
21. Entire Agreement
These Terms, together with our Privacy Policy, Return & Refund Policy, and other policies expressly incorporated into these Terms, constitute the agreement between you and Shante regarding your use of the Site and purchase of our products.
22. Mobile Terms of Service
The Shante mobile message service (the "Service") is operated by Shante ("Shante," "we," "our," or "us").
By consenting to Shante's SMS/text messaging service, you agree to receive recurring SMS/text messages from or on behalf of Shante at the mobile number you provide, including promotional messages, cart reminders, offers, and other marketing communications.
Your consent to receive SMS messages is not a condition of purchasing any product or service from Shante.
Message frequency varies. Message and data rates may apply depending on your wireless provider and mobile plan. You are responsible for any charges imposed by your wireless provider.
You may opt out of the Service at any time by replying STOP to a Shante text message. After opting out, you may receive one confirmation message. You will not receive additional messages unless you re-enroll or otherwise initiate communication.
You agree to provide a valid mobile number and to update your information if your mobile number changes.
Mobile carriers are not liable for delayed or undelivered messages.
We may modify or discontinue the Service or any of its features at any time, subject to applicable law.
For information about how we collect and use personal information, please review our Privacy Policy.
23. Contact Us
If you have questions or concerns regarding these Terms of Service, please contact us at: support@shanteclothing.com
By accessing the Site or placing an order with Shante, you acknowledge that you have read and understood these Terms of Service and agree to be bound by them, subject to any rights and protections provided by applicable law.