Refund policy
At Shante, we want you to feel confident in your purchase. If you are not completely satisfied with your order, we accept eligible returns under the conditions below.
Eligibility for Returns
Returns must be requested within 14 days of receiving your order.
To be eligible for a return, items must be:
- Unworn and unwashed
- In their original condition
- Returned with all original tags attached
- Free from alterations, damage, stains, odors, or other signs of use
All returned items are inspected upon receipt. Shante reserves the right to refuse a return if the item does not meet these requirements, subject to applicable consumer laws.
Certain consumer protection laws may provide additional rights depending on your location.
Exchanges
Shante does not currently offer exchanges. If you need a different size or would like a different item, please return your original item and place a new order.
Return Process
1. Request a Return
To initiate a return, contact us at support@shanteclothing.com or use the Contact Us form on our website. Please include your order number and reason for the return.
2. Prepare Your Return
Please securely package the item and include all original tags and packaging where possible.
3. Ship Your Return
Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service and purchasing shipping insurance for higher-value returns. Shante is not responsible for returns that are lost or damaged while being shipped back to us.
For international orders, customers are responsible for arranging and paying for return shipping unless otherwise required by applicable law.
Refunds
Once your return is received and inspected, we will process your refund if the item meets our return requirements.
Refunds will be issued to the original payment method.
Original shipping charges are non-refundable, except where otherwise required by applicable law.
Please allow 7–10 business days after we receive your return for your refund to be processed and reflected in your original form of payment.
International Returns
International customers may return eligible items under the same general return requirements outlined above, subject to applicable local consumer laws.
Customers are responsible for return shipping costs for standard returns, including returns due to a change of mind or fit, unless otherwise required by applicable law.
Customers are also responsible for ensuring that international returns are properly addressed and shipped. Any customs duties, taxes, or other charges associated with returning an item may be the customer's responsibility where applicable.
Non-Returnable Items
The following items are not eligible for return:
- Items that have been worn or washed
- Items missing original tags
- Sale or Final Sale items
- Items that have been altered
- Items damaged or otherwise not in their original condition
Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us within 14 days of receiving your order.
Please provide your order number. We will review the issue and work with you to determine the appropriate resolution.
Refused or Undeliverable International Orders
If an international order is refused or returned to Shante because of unpaid customs duties, import taxes, or other charges that were the customer's responsibility, the associated return-to-sender or carrier charges may be deducted from the customer's refund where permitted by applicable law.
If an order is returned because of an error or issue on Shante's part, we will work with the customer to resolve the issue appropriately.
Excessive Returns & Fraud
Shante reserves the right to take appropriate action when there is evidence of return abuse, fraud, or other misuse of this policy. This may include restricting future returns or transactions, subject to applicable law.
Questions
If you have any questions about our return policy, please contact us at support@shanteclothing.com.