Privacy policy

Effective Date: December 3, 2024

At Shante, we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, purchase products, or engage with us in other ways. By using our services, you agree to the practices described in this policy.

Information We Collect

We collect personal and non-personal information in the following ways:

Personal Information

  • Account Information: When you create an account, we collect your name, email address, phone number, shipping address, and any other details you provide.
  • Payment Information: To process your purchases, we collect your billing address and payment information such as credit card numbers or PayPal details.
  • Order Information: We store details about the items you have ordered, including product names, quantities, and prices.
  • Communication Data: If you contact us via email or our contact form, we collect the information you provide to us.

Non-Personal Information

  • Device and Usage Data: We may collect information about your device (e.g., IP address, browser type, operating system), and how you interact with our website (e.g., pages visited, time spent on the site).
  • Cookies: We use cookies to enhance your browsing experience and analyze website traffic. Cookies are small text files placed on your device. You can control cookie settings via your browser preferences.

How We Use Your Information

We use the collected information for the following purposes:

  • To Process Orders: To fulfill your order, process payments, and ship your products.
  • Customer Service: To respond to inquiries, provide support, and manage your account.
  • Marketing and Promotions: With your consent, we may send promotional emails about new products, offers, or events. You can opt out at any time by unsubscribing.
  • Website Improvements: To analyze usage patterns and improve the website’s functionality and user experience.
  • Legal Compliance: To comply with legal obligations and enforce our Terms of Service.

Data Sharing

Shante does not sell or rent your personal information to third parties. We may share your information in the following cases:

  • Third-Party Service Providers: We may share your information with trusted partners (e.g., payment processors, shipping carriers, email marketing services) who help us with operations, order fulfillment, or marketing.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred.
  • Legal Compliance: If required by law, we may share your information with authorities to comply with legal processes, protect our rights, or prevent fraud.

Data Security

We employ appropriate security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no data transmission over the internet is 100% secure. We strive to use commercially acceptable means to protect your data, but we cannot guarantee its absolute security.

Your Rights and Choices

  • Access, Update, and Delete Your Information: You have the right to access, update, or delete your personal information. You can do so by logging into your account or by contacting us at support@shanteclothing.com.
  • Opt-Out of Marketing Communications: If you no longer wish to receive promotional emails, you can opt-out by clicking the "unsubscribe" link in the email or by contacting us.
  • Cookies: You can manage or disable cookies through your browser settings. Please note that some website features may not work if cookies are disabled.

Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 13, we will take steps to remove such information.

International Transfers

If you are located outside the United States, please note that your information may be transferred to, and stored in, the United States. By using our website and providing your information, you consent to the transfer and processing of your data in accordance with this policy.

Updates to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at: support@shanteclothing.com