Shipping policy

We strive to provide reliable shipping for all orders. Here’s everything you need to know about shipping with Shante.

Shipping Methods & Carriers

We offer standard and expedited shipping options where available.

For U.S. orders, we ship using trusted carriers such as USPS. International orders are shipped using DHL or other available carriers depending on the destination and shipping method selected.

U.S. Shipping
Standard shipping is free on all U.S. orders.
Orders typically ship within 1-2 business days. 

International Shipping

We currently ship to the following countries:

  • Canada
  • Australia
  • United Kingdom
  • France
  • Germany
  • Netherlands
  • Norway

International standard shipping rates are based on the weight of your order and vary by destination.

Standard international shipping: approximately 10–17 business days in transit, depending on destination.

Express shipping: available at a calculated rate where offered, with transit times of approximately 3–6 business days.

International delivery times are estimates and may be affected by customs processing or other circumstances outside of Shante’s control.

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. Any applicable charges are determined by the destination country and may be collected by DHL during the delivery process. These charges are separate from Shante’s shipping rates and are not included in the shipping price shown at checkout.

Tracking Your Order
Once your order ships, you’ll receive an email with tracking information so you can follow your package’s journey.

Returns & Exchanges

Returns and exchanges are subject to our return policy.

For standard returns, including returns due to a change of mind or fit, customers are responsible for return shipping costs.

International customers are also responsible for any costs associated with returning an order unless otherwise required by applicable law.

Lost and Delayed Packages
Shante is not responsible for lost or delayed packages due to carrier issues. If any issues arise with your order delivery, please contact the carrier directly and they will be able to assist you.

Shante is not responsible for delays caused by carriers, customs processing, weather, or other circumstances outside of our control. If an international package is refused because of unpaid customs duties or import charges that were disclosed before purchase, the customer may be responsible for return-to-sender and other applicable carrier charges, which may be deducted from the refund where permitted.

Customer Support
If you have any questions or need assistance, please don’t hesitate to reach out to us at support@shanteclothing.com.